How fast will power be restored after a public-safety power shutdown?

It depends on the specific situation – it could be a few hours, 24 hours, or longer. Regardless of the reason for the power outage, the City will take every safe and sensible step to restore power as soon as possible. During widespread outages, the City will provide status updates through social media and NIXLE alerts of estimated times to restore power. We encourage the City’s electric customers to sign up for NIXLE by texting your zip code (95448) to 888777. Following the City’s Facebook and Nextdoor pages will also provide up-to-date and current information from the City.

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1. How does the City of Healdsburg get its electric power?
2. Can the City guarantee power because we have our own electric utility?
3. Who do I call if I experience a power outage or other utility-related emergency or issue?
4. How is the City preparing for the increasing threat of wildfires?
5. Will the City turn off electric power should a fire or a high-wind event occur in Healdsburg?
6. What areas within Healdsburg are most likely to be affected by public-safety power shutdowns?
7. How will the City’s electric customers know if there is a public-safety power shutdown?
8. How do I know if the City has my most up-to-date contact information, including my cell phone number?
9. As a customer, what should I do to prepare for a power outage?
10. PG&E is stating that they will de-energize portions of California’s transmission systems when wildfires occur. How will this affect Healdsburg?
11. How fast will power be restored after a public-safety power shutdown?
12. What if I or a family member are dependent upon medical devices or limited mobility?
13. How is a State-issued flex alert different from a public-safety power shutdown? What should I do during a flex alert?
14. What if I have more questions about public-safety power shutdowns?