Information Technology Services

The Information Technology Services division is responsible for ensuring that all city technology, internet and phone connections, software, audio video systems, and GIS data can be utilized effectively by City staff and where applicable by the general public. Additionally, the IT department is responsible for technology policy guidance, city wide technology project and infrastructure management, securing our technology systems and data, ensuring connectivity between our city facilities, data backup and disaster recovery, and 24/7/365 end user help-desk and support.

Staffing

A division of the Administrative Services Department, Information Technology Services is comprised of the Information Technology Manager, two IT Systems Engineering Specialists and a GIS Specialist. Each staff position is responsible for specific key functions, and each individual brings an important set of skills and experience to the city. The IT Systems Engineering Specialists and the GIS Specialist report to the Information Technology Manager.

The Information Technology Services Department is responsible for the following:

1. Customer Service
2. Systems, Network, and Information (Data) Security
3. Technology Infrastructure – Planning, Design, Implementation, Support
• Network
• Servers
• Storage
• Applications
4. Communications Infrastructure – Phones, Network (internet), Wi-Fi
5. GIS Infrastructure and Data
6. IT Project and Program Management
7. Innovation and Efficiency
8. Technology Training
9. IT Administration – Project and Budget Planning