Information Technology Services

The Information Technology Services division is responsible for ensuring that all city technology, internet and phone connections, software, audio video systems, and GIS data can be utilized effectively by City staff and where applicable by the general public. Additionally, the IT department is responsible for technology policy guidance, city wide technology project and infrastructure management, securing our technology systems and data, ensuring connectivity between our city facilities, data backup and disaster recovery, and 24/7/365 end user help-desk and support.



Staffing


A division of the Administrative Services Department, Information Technology Services is comprised of the Information Technology Manager, two IT Systems Engineering Specialists and a GIS Specialist. Each staff position is responsible for specific key functions, and each individual brings an important set of skills and experience to the city. The IT Systems Engineering Specialists and the GIS Specialist report to the Information Technology Manager.

The Information Technology Services Department is responsible for the following:

  1. Customer Service
  2. Systems, Network, and Information (Data) Security
  3. Technology Infrastructure – Planning, Design, Implementation, Support
    • Network
    • Servers
    • Storage
    • Applications
  4. Communications Infrastructure – Phones, Network (internet), Wi-Fi
  5. GIS Infrastructure and Data
  6. IT Project and Program Management
  7. Innovation and Efficiency
  8. Technology Training
  9. IT Administration – Project and Budget Planning
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel

2018/2019 Proposed and Completed Projects



Proposed 
This list encompasses any scheduled projects for the 18/19 fiscal year. This list does not include day to day operations, equipment refresh cycles or unforeseen emergencies. 

  • Upgrade Office 2010 to 2016
  • IT Fiscal Optimization
  • Upgrade Network Cabling at City facilities (ongoing)
  • Implement City Wide Document Management Platform
  • Implement City Wide Asset Management Platform
  • Wi-Fi Healdsburg (Public Wi-Fi) Mesh Network Upgrade (19/20)

Recently Completed 

  • Mobile Device Management (MDM)
  • City Hall Renovation
  • Implemented new Servers, Storage, and Backup Systems at Data Center 1
  • Implemented new Servers, Storage, and Backup Systems at Data Center 2
  • Implemented redundancy and fail-over between DC1 and DC2
  • Implemented City Wide Network Upgrade
  • Implemented new Network Security Platforms
  • Implemented Wi-Fi at 6 City Facilities
  • Created Network Operations Facility for IT to better monitor and manage systems
  • Moved IT Department to Police Department
  • Deployed new Anti-Virus product City Wide
  • Implemented VoIP phone Systems at City Hall
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel
close carousel

Tech In the News