FAQs • Healdsburg, CA • CivicEngage

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After School Program

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1. How do I enroll my child(ren) in the After School Program?: Enrollment is by application. Applications available online or at the Community Center.

2. How is the program funded?: The After School Safety and Education (ASES) grant provides the funds for these programs allowing children to participate at no charge. There are attendance requirements of participants, however, that must be adhered to by participants in order to comply with the grant regulations. The grants limit the number of children who may be served.

3. Are there options for modifying the attendance requirements?: We offer a fee based program in conjunction with the grant funded program which offers flexibility in creating an afterschool program that meets individual families’ needs. Parents are able to choose the days and times of attendance on a pre-arranged basis. Minimum two days per week. Reasonable weekly fee. For more information please contact us at 431-3301.

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Building

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1. What are construction work hours?: Construction hours are limited by the noise ordinance (ORD 1011) to 7-30 AM - 6:00 PM excluding Sundays and legal holidays. For more information see Chapter 9.32 of the Healdsburg Municipal Code.

2. What are the plan submittal requirements for a residential permit application?: The Residential Plan Submittal Requirements can be found by following the link. Click here for the requirements.

3. What are the plan submittal requirements for a non-residential permit application?: The Non-Residential Plan Submittal Requirements can be found by following the link. Click here for the requirements.

4. What building code does Healdsburg use?: The City of Healdsburg has adopted the 2019 California Code of Regulations. You can find information about the code at www.bsc.ca.gov

5. What work can I do without a permit?: Per California Building Code Chapter 1 and Chapter 15 of the Healdsburg Municipal Code some work can be done without a Building Permit, please see the brochure for more information.
Work Exempt from a Permit

6. How do I schedule inspections?: Building permit inspections may be scheduled by calling the Building Department at 707/431-3348 during office hours. You will be greeted by a staff member who will schedule your inspection for the next day or up to one week in advance (no same day inspections). As the schedule allows you will be given a choice between early morning, late morning or afternoon.

7. Who should I contact regarding code enforcement issues?: Code Enforcement is handled through the Healdsburg Police Department, the link to their webpage can be found below.
Code Enforcement Website

8. Can you recommend a building contractor or plan designer for my construction project?

Building Department staff cannot make such recommendations. However, there are many well qualified and reputable local builders and designers. Ask the builder or designer for several references and ask to see samples of previous work. Also check online at:

Department of Consumers Affairs Contractors State License Board http://www.cslb.ca.gov/

Better Business Bureau
http://www.bbb.org/greater-san-francisco/

9. Can I have my building plan check or building permit fees refunded if I cancel or withdraw the application?: Requests for refunds must be made in writing by the owner or the owner’s authorized agent and include a statement requesting that the application or permit be cancel or withdraw. California Building Code Section 109.6 authorizes the Building Official to establish a refund policy. The Building Official authorizes refunding not more than 80 percent of the plan review fee paid when an application is withdrawn or cancelled before any plan review is performed. The Building Official authorizes refunding not more than 80 percent of the; building, plumbing, electrical, and/or mechanical permit fee paid when no work has been performed under the permit.

10. I submitted my plans for review, what is the timeline for review and how do I check the status of my permit?: Building permits which require plan review are given an initial three-week review time period, after which the project will either be approved or comments from the City will be sent out to the applicant for required changes to the construction documents. If a resubmittal is required, the turnaround time for the 2nd review is reduced to two-weeks.
If you have questions regarding what stage of plan review your permit is at, please contact the Building Department for (707)431-3346.

11. Do I need a building permit to build a fence?: If you want to build a fence over seven feet tall the Building Department requires a permit.
The Planning Division administers the Healdsburg Land Use Code and has several additional restrictions on the location and height of fences. If you have questions and need additional information please contact the Planning Department at (707)431-3346.

12. How long will my permit be active?: A permit is active for a maximum of three years so long as the completion of the construction project is pursued in good faith. Additionally in order to keep the permit active, a periodic inspection not more than 180 days apart must be requested and a successful conclusion of an inspection category must be established (such as foundation, rough plumbing, insulation, etc.) .
If within a period of 180 days after permit issuance, no inspection is satisfactorily completed or that work is suspended/ abandoned after work is commenced, the permit automatically expires and work cannot commence until the permit is reestablished.
One extension of time for a period of 180 days may be granted on an active permit when written request is made to the Building Official and justifiable cause for the extension is demonstrated. Additional permit fees will be assessed to renew or reactive a permit after expiration.

13. I just received a letter from the Building Division saying my permit is going to expire. What should I do?: The letter is a courtesy notice to remind you that your permit will expire because the 180 day time limit from the date of issuance, or date of your last successful inspection, is getting near. Follow the instructions on the letter to obtain an inspection, or request an extension if you are not ready for an inspection. Contact us at 707-431-3346 if you believe that you received the letter in error. We may need a copy of your Job Card so the inspection history can be confirmed and the issue resolved.

14. I’m almost at my 180 day limit from my last inspection, but I am not quite ready for my next inspection. Can I get an extension so my permit does not expire?: You can write the Building Official to request a onetime extension. You need to provide your permit number, name, address and phone number. Justifiable cause must be demonstrated in order for an extension request to be granted. You can send your request by email, mail, or drop off at the Building Division.

15. What is the Wildland Urban Interface ( WUI ) fire area?: The Wildland Urban Interface fire areas (also referred to as WUI zones) are specific areas within the City of Healdsburg being identified as High and Moderate Fire Hazard Severity Zones, based on the requirements of the Wildland Urban Interface code adopted by the State of California. All new construction that is located in the WUI zone must be built using ignition resistant materials and methods in accordance with CBC 7A and/or CRC R337.

16. When are fire sprinklers required for a remodel or addition?: With few exceptions, all new construction requires the installation of automatic fire sprinklers. Administration of the fire sprinkler regulations are through the Healdsburg Fire Department. Please contact a Fire Prevention Officer at 707-431-3357 with questions.
The threshold for additions and remodel projects with regard to when fire sprinklers will need to be included in your project differ between single family/duplex dwellings (R-3) and all other types of buildings or structures. The following definitions identify the thresholds:
SUBSTANTIAL ADDITION. All existing buildings or structures not classified as Group R-3 occupancy, any addition of floor area that is greater than twenty-five percent (25%) of the existing gross floor area.
SUBSTANTIAL ADDITION, Group R-3. In all existing Group R-3 buildings or structures, any addition of floor area that exceeds fifty percent (50%) of the existing gross floor area.
SUBSTANTIAL REMODEL. In all existing buildings or structures, any alteration of floor area that is greater than fifty percent (50%) of the existing gross floor area or meets the definition of a substantial improvement as defined by the 2016 California Building Code.
ALTERATION OF FLOOR AREA. For the purpose of this definition, the following criteria shall be considered in determining the percentage of “alteration of floor area.” The 50% referred to under “Substantial Remodel” applies to the entire building’s gross floor area in plan view. The entire room or space where the remodel is taking place will be considered in the calculation, either alone or in combination with any of the following:
a. Removing wall finishes and exposing framing of;
• Interior wall (where finishes are removed from one side only the room or space to which the framing is exposed will be included in the calculation).
• Perimeter exterior wall (one or both sides).
b. New wall construction, removing, or repositioning, either interior or perimeter exterior walls, the rooms or spaces on both sides of the wall will be included in the calculation.
c. Removal of the ceiling in any room or space to expose rafters trusses, beams, purlins, or floor joists. The floor joists must be within a floor/ceiling assembly.
d. Removal of the roof structure (only rooms or spaces that are directly below the removed roof structure will be included in the calculation).
e. Other alterations considered substantial by the Fire Code Official (see DSA-AC definition of “Alteration” in the 2016 California Building Code).
f. In the non-residential portion of multi-tenant buildings, individual tenant space improvements in which the space is reduced to a “shell” condition, shall require that the future tenant improvement comply with these fire sprinkler requirements.
Items g, h, and i, are not to be included in the alteration of floor area calculation:
g. Partial removal of wall finishes necessary for repair due to flooding.
h. Removal of floor finishes which exposes floor framing and/or the removal of concrete slab, unless part of a floor/ceiling assembly.
i. Relocating plumbing fixtures in bathrooms and/or kitchen.

17. What are the requirements for reroofing my home?: Healdsburg has amended the Building Code to require that “Class A” fire resistive roof covering must be used when reroofing or on new buildings.
Reroof inspections can be scheduled for “next day” and two inspections are typically required, roof tear-off/deck-nail and reroof final. Final approval will be withheld if any of the following are not satisfied:
• Spark arrestor approved by the Building or Fire Official must be installed on all chimneys attached to any appliance or fireplace that burns solid fuel (R1003.9.2).
• Address numbers for dwellings shall be placed in a position that is visible from the street or road fronting the property and shall not be obscured by parked vehicles or landscaping. Numbers shall not be less than four (4) inches high with a minimum stroke width of one-half (0.5) inch.
• Smoke alarms, battery operated type, located in each sleeping room, outside each separate sleeping area in the immediate vicinity of the bedrooms, and on each additional story of the dwelling including basements and habitable attics.

18. What items can be a deferred plan submittal?: Requests for deferred plan submittals must be approved by the Building Official and clearly listed on the plans. Plans must be submitted to the building department for review and approval must be granted prior to the installation of any deferred plan items. The following are typically allowed to be deferred plan submittals:
• Roof truss calculations and plan.
• Fire sprinkler calculations and plan.
• Gas supply pipe sizing calculations and plan.

19. What are the requirements for smoke and carbon monoxide alarms in my home?: Smoke alarms must be located in each sleeping room, outside each separate sleeping area in the immediate vicinity of the bedrooms, and on each additional story of the dwelling including basements and habitable attics.
Carbon monoxide alarms must be located outside each separate sleeping area in the immediate vicinity of the bedrooms, and on every level of the dwelling including basements.
In new construction and alteration projects, smoke and CO alarms must receive their primary power from the building wiring and shall be equipped with battery backup (alarms may be battery operated only where there is no removal of wall or ceiling finishes or there is no access by means of attic, basement or crawlspace). Similarly, alarms must be interconnected in such a manner that the activation of one alarm will activate all the alarms.

20. Does my swimming pool need a fence?: YES, a fence otherwise known as a “barrier” is required for private swimming pools. The barrier must be specifically designed to prevent unauthorized entry from adjacent private and/or public property. Every person who owns or is in possession of any land on which there is situated a private swimming pool must secure the pool from unauthorized entry by a barrier constructed as an enclosure that meets or exceeds the requirements of CBC 3109.4.4.3. The barrier shall be in addition to the "seven drowning prevention safety features" required by CBC 3109.4.4.2.

21. What are the requirements for address numbers?: New buildings shall be provided with illuminated means of address identification.
Existing buildings shall be provided with illuminated or other means of address identification approved by the Fire Code Official.
Numbers for one and two-family dwellings shall be not less than four (4) inches high with a minimum stroke width of one-half (0.5) inch.
Numbers for other than one and two-family dwellings shall be not less than twelve (12) inches high with a minimum stroke width of one (1) inch. Suite and unit directional numbers shall be not less than six (6) inches high with a minimum stroke width of three-quarter (0.75) inch. Numbers shall be not less than four (4) inches high with a minimum stroke width of one-half (0.5) inch.
The address must be placed in a position that is visible from the street or road fronting the property and shall not be obscured by parked vehicles or landscaping. Where access is by means of a private road and the building cannot be viewed from the public way or when determined by the Fire Code Official, a monument, pole, or other approved illuminated sign or other approved means shall be used to identify the structure.
Address numbers shall be Arabic numerals or alphabetic letters. Numbers shall not be spelled out.

22. What is the basic wind speed in Healdsburg?: The ultimate design wind speed is 110 mph.

23. What Climate Zone is Healdsburg located in?: Climate Zone is used by the State Energy Commission to specify the unique Energy Code requirements in the different climate regions of the State. Healdsburg is designated “Climate Zone 2.”

24. When do I need to file a Construction Waste Management Plan?: The California Green Building Standards Code requires construction waste reduction, disposal and recycling.
All non-residential construction projects whenever a permit is required, must recycle and/or salvage for reuse a minimum of 65 percent of the non-hazardous construction and demolition waste.
Residential projects where the addition, alteration or substantial remodel increases the building’s area, volume, or size must recycle and/or salvage for reuse a minimum of 65 percent of the non-hazardous construction and demolition waste.
Healdsburg Construction Waste Management Plan Form

25. Who with the City of Healdsburg handles Erosion Control and the administration of LID program?: The Public Works Department administers the City’s erosion control program. Best management practices and Low Impact Development information can be obtained by contacting: Dirk Medema, Assoc Civil Eng. / Storm Water Manager 707-431-3344

26. Can my air conditioner condensing unit or swimming pool equipment be located in my side or rear yard?: Noise producing equipment is not allowed to be located within 5 feet of a side or rear property line.

27. Do I need a permit for demolition?: Yes, demolition of structures or portions thereof requires a permit even if the structure was not originally built with a permit. Several other exceptions apply such as; structures which the construction was exempt from permit, and emergency life safety conditions caused by a disaster.

28. Are there special rules applying to renewable energy permits?: Please see our Renewable Energy Permit page, which can be found here. These include Solar permits and Electric Vehicle Charging Stations.

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Business Licenses

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1. Why is a City Business License required?: Per City Code Section 5.04.090: “it shall be unlawful for any person to transact and carry on any business, trade, profession, calling or occupation in the City without first having procured a license from the City”.

2. Who is required to obtain a City Business License?: All businesses operating in the City of Healdsburg (City) are required to obtain a business license. “Operating” is defined as ALL businesses within City limits including but not limited to fixed site, itinerant, mobile, non-profit, home-based, consignment, subcontractor, & web businesses, as well as business located outside City limits generating revenue from within the City such as contractors with a jobsite within the City, a service provider performing onsite within the City, Farmers Market vendors, etc.
A separate license shall be required for each branch establishment or location. Only one license will be issued to each location covering all types of business at the same location (i.e., service, retail, wholesale, etc.).

3. When must I file for a business license application?: The business license application is to be submitted and approved prior to conducting any business within the City.
Those business related to taxi/cab service, massage therapy (without a state license), street vendors, and solicitors must register with the Healdsburg Police Department prior to submitting a business license application.

4. Do I need a new license if I sell or move my business?: Business licenses are non-transferrable. Active businesses that change locations and/or ownership are required to file a new business license application. If your business changes location only, after completing your new application but before processing payment please email businesslicense@healdsburg.gov to see if you qualify for a fee waiver. A separate license shall be required for each branch establishment or location and include all types of business at a location (i.e., retail, service, professional, etc.).

5. Are any businesses exempt from paying a business license fee?: While all businesses require a business license, the following are exempt from license fees: Commercial sites for banks, insurance companies, non-profit organizations, warehouses/storage facilities, secondary locations whereby revenue is reported via the primary location, businesses dealing solely in self-produced farm products, and for-hire motor carriers of property.

6. What period does a Business License cover?: The City’s annual license period is July 1st through June 30th of each year.

7. What is the Business License fee based on?: Taxes are paid in advance of anticipated gross receipts and subject to correction or confirmation the following year.
For most businesses, the license fee is based on type of business and gross annual receipts within City limits. Gross receipts are defined as the total revenues generated from all activities within the City during the year, before subtracting any costs or expenses. Please refer to the Tax Chart.
Based on the opening day of your business, fees may be prorated on a quarterly basis (excluding the mandatory $4.00 CA SB1186 fee). Contractors are excluded from proration.
No portion of a license fee, once paid, is refundable, unless erroneously levied or erroneously calculated.
Tax Chart

8. Can I get a refund if I over estimate my gross receipts?: No portion of a license fee, once paid, is refundable, unless erroneously levied or erroneously calculated.

9. Once I submit my license what is the City process for approval?

For most businesses, upon submission of a completed application and payment of the related license tax, a business license will be issued immediately.

For those businesses that are exempt, or engaging in Taxi Services, Alcohol Beverage Sales, Firearm Sales, Cannabis Sales, or Message Services the completed application will be forwarded on to the appropriate departments for code review and clearance prior to acceptance of payment and license issuance.

After license issuance, the Fire Department will review all completed Hazardous Materials Forms, the Public Works Department will review all completed Wastewater Discharge Applications, and the Planning and Building department will review zoning information.

10. What is considered a Hazardous Material?: Please refer to the Hazardous Materials List.

11. How do I get utilities for my new business?: If the business requires utility services at a City location, submission of a completed business license application is required to obtain a utility connection. To apply for utility service, please complete a service application or call Utility Billing Customer Service at (707) 431-3307. Commercial Utility Application

12. Who do I contact if I have questions about Business Licenses?: For additional information or questions about a City business license, please call (707) 431-3304, email businesslicense@healdsburg.gov or visit our offices located at City Hall, 401 Grove Street, Healdsburg.

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Carbon Monoxide Devices

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1. What is Senate Bill No. 183 (SB-183)?: SB-183 is also known as the “Carbon Monoxide Poisoning Prevention Act.” This senate bill requires that a carbon monoxide (CO) detector be installed in all dwelling units intended for human occupancy.

2. What is Carbon Monoxide?: Carbon Monoxide is a colorless, odorless gas that is produced from heaters, fireplaces, furnaces, and many types of appliances and cooking devices. It can also be produced by vehicles that are idling.

3. What is the effective date for installing a CO device?: For a single-family dwelling, the effective date is July 1, 2011. For all other dwelling units, the effective date is January 1, 2013.

4. Where can I find a list of all CS FM listed carbon monoxide devices?: View the list of approved devices below. List of Approved Devices

5. What is the definition of a dwelling unit?: A dwelling unit is defined as a single-family dwelling, duplex, lodging house, dormitory, hotel, motel, condominium, time-share project, or dwelling unit in a multiple-unit dwelling unit building.

6. Where should CO devices be installed in homes?: They should be installed outside each sleeping area and on every level of the home including the basement. The manufacturer’s installation instructions should also be followed.

7. How many types of CO devices are available?: There are 3 types:
1. Carbon Monoxide alarms (CSFM category #5276)
2. Carbon Monoxide detectors (CSFM category #5278)
3. Combination smoke / Carbon Monoxide
detector (CSFM category #7256 or 7257).

8. What is the difference between a carbon monoxide alarm and a carbon monoxide detector?: A carbon monoxide alarm is a stand alone unit which is tested to Underwriters Laboratory (UL) Standard 2034 and has its own built-in power supply and audible device. These units are typically installed in your single family dwelling. A carbon monoxide detector is a system unit which is tested to UL Standard 2075 and is designed to be used with a fire alarm system and receives its power from the fire alarm panel.

9. Are CO devices required to be approved by the State Fire Marshal?: Yes. SB-183 prohibits the marketing, distribution, or sale of devices unless it is approved and listed by the State Fire Marshal.

10. If someone has a CO device that is not listed by the State Fire Marshal prior to the law, can they maintain it or does it have to be replaced?: The law required that CO devices to be approved and listed by the State Fire Marshal. It does not prohibit someone who already owns the device prior to the effective date of Senate Bill (SB) 183.

11. Where does one obtain a copy of a California State Fire Marshal (CSFM) listing of CO device?: Copies of CSFM listing of CO devices can be found on the State Fire Marshal website. Under “Category”, click on the sort by
number button, then go to the drop down menu (right down arrow) to select “5276-CARBON MONOXIDE ALARMS” or “5278-CARBON MONOXIDE DETECTORS”. Then Click on “Search” and it will list all CO alarms or detectors that are currently approved and listed by the OSFM. State Fire Marshal Website

12. Where can I go to receive further information on Carbon Monoxide?: You may go the California Department of Forestry and Fire Protection (CAL-FIRE) website. Department of Forestry and Fire Protection

13. Who can we contact at CAL-FIRE/CSFM for additional information?: Questions regarding carbon monoxide devices may be addressed to Deputy Mike Tanaka at 916-445-8533 or mike.tanaka@fire.ca.gov.

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Code Enforcement

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1. Where can I find an electronic copy of the Healdsburg Municipal Code?: You can find an electronic copy on the Code Publishing website.

2. How do I file a complaint about a problem?: You may call the Healdsburg Police Department at 707-431-3377, 24 hours a day to report a violation. The code enforcement officer will generally return a call within 4 days. The officer is available for a personal consultation on Mondays and Wednesday from 8:30 a.m. to 4 p.m. Please call 707-431-3162 to schedule an appointment. You may also submit a written complaint to the Police Department located at 238 Center Street, Healdsburg CA 95448.

3. Will my identity be disclosed if I file a complaint?: First and foremost, if you have a minor complaint involving a neighbor, we would encourage you to talk to them and see if you can settle the matter without initiating an enforcement action. Your relationship with neighbors is an important part of our community. If you file a complaint with our department, we will not release your information without your permission or in response to a court order. Keep in mind that if a violation proceeds to court, or in response to a subpoena, we are obligated to provide all of the information in our investigative report to the attorney representing the defendant.

4. What if I want to remain anonymous?: We will accept anonymous complaints, but our ability to investigate them may be limited. Legal protections for all parties must be observed and we cannot act on complaints that do not contain sufficient verifiable facts. We will also not be able to update you on the results of our investigation and findings.

5. Who is responsible for code violations on private property?: Property ownership comes with rewards and risks. Ultimately, a property owner has the final say over the use of their property by tenants and other parties. The property owner is an integral part of solving most issues. They are also legally responsible for code violations that occur on their property.

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Cross Connections

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1. What is a cross-connection?

A cross-connection is any temporary or permanent connection between the potable (e.g., drinking) water system and another source containing non-potable water or other substances that could contaminate your drinking water if a backflow condition occurs.

An example of a temporary connection could be a garden hose attached to a sink or a spigot with the end of the hose submerged in a tub full of detergent. An example of a permanent connection could be the water supply line to the boiler of a hot water heating system.

If you have any questions or concerns regarding cross connections or backflow prevention devices, please call the Utilities Department at 707-431-3369.

2. How can I prevent a cross-connection?

There are a couple of easy ways you can prevent a cross-connection:

Never place the end of a hose where it can suck contaminates into your home’s water system. For example, do not leave the end of the hose submerged in the swimming pool or a tank when filling. Always maintain at least a 1 inch gap between the end of the hose and the pool, tank or other source of potential contamination.
Use proper backflow protection devices. Each spigot at your home should have a hose-bib vacuum breaker installed. This is a simple and inexpensive device that can be purchased at any hardware store and screwed directly onto each spigot (as easy as attaching your garden hose).

3. What is backflow?

Backflow is just what it sounds like: water flowing in the opposite direction from its normal flow. With the direction of flow reversed (due to changes in pressure), backflow can allow contaminants to enter the potable water system through cross-connections. Without proper backflow devices, something as useful as your garden hose has the potential to contaminate your home’s water supply and the public water system.

A potentially hazardous cross-connection occurs every time someone uses a garden hose sprayer to apply fertilizer or herbicides to their lawn. Without a backflow prevention device between your hose and the spigot, the contents of the hose and anything it is connected to can backflow into the home’s water system and contaminate your drinking water.

4. How can a backflow occur?: Backflow can occur 2 different ways, by back-pressure or back-siphonage.

5. What is back-pressure?: Back-pressure is when a pump, elevated tank, boiler, etc. in a private system creates pressure that is greater than the pressure provided by the city water system. This can reverse the direction of flow, pushing contaminates into the drinking water system.

6. What is back-siphonage?: Back-siphonage occurs when there is a sudden reduction in the water pressure in the distribution system, such as if a water main breaks or if the Fire Department uses a large amount of water to fight a fire. When this occurs water flow can be reversed. This can create a suction effect, drawing contaminates into the drinking water system.

7. Why do water suppliers need to control cross-connections and protect their public water systems against backflow?

Backflow into the public water system can introduce contaminates, making the water in the system unusable or unsafe to drink. Every water supplier has a responsibility to provide water that is usable and safe to drink under all foreseeable circumstances.

Furthermore, consumers generally have absolute faith that water delivered to them through a public water system is always safe to drink. For these reasons, each water supplier must take reasonable precautions to protect its public water system against backflow.

8. How can backflow into the City water system be prevented?

The City of Healdsburg recognizes 3 methods of backflow prevention:

Air Gap (a physical separation with disconnected and capped plumbing/piping)
Double Check Detector Check Assembly (Dedicated Fire Systems Only)
Reduced Pressure Assembly

The method of backflow prevention required is based on the degree of hazard that the property and the various uses within the property represent to the city water supply. For more information, download a table showing the required backflow assembly for typical applications.

9. How do I prevent a cross-connection with my recycled water or rainwater irrigation system?

Recycled water and rainwater should not be placed in storage containers that are connected to piped landscape irrigation systems or to a drinking water supply. Recycled water and rainwater storage containers may only be connected by hose to separate irrigation systems (i.e., hoses connected to above ground drip irrigation systems or sprinklers that are disconnected from potable water supply). Additionally, all equipment (hoses, etc.) and storage containers that come into contact with recycled water or rainwater should be dedicated for use only with non-potable water.

For instances where different systems (potable, rainwater, or recycled water) could come into contact with each other or where any parts of the system are underground, these must be inspected by the City and verified to have an air-gap separation to prevent cross-connection to the drinking water supply. These systems may be subject to backflow device requirements of the City’s cross-connection control program.

RW pic

10. What is a backflow prevention assembly?

A backflow prevention assembly is an approved, testable assembly which uses spring loaded valves to prevent potential contaminates from backflowing into the city water system.

Backflow Prevention Assembly

Backflow Prevention Assembly with Green Freeze Protection Cover

11. Who is responsible for the testing and maintenance of the backflow prevention assembly?

It is the responsibility of the water customer to ensure that the backflow prevention assembly is in proper operating condition at all times. Backflow prevention assemblies must be tested annually. The City of Healdsburg sends notices to customers reminding them when the annual test is due.

The customer must contact a City of Healdsburg recognized tester to perform the test. If any repair work (including repairs resulting from freeze damage) or maintenance is performed on the assembly, a city recognized tester must re-test the assembly immediately and submit the test results to the City.

12. How do I find a city recognized tester?: A list of city recognized testers are included with the annual test notices or can be downloaded from our Cross Connection Control Program Page

13. How do I get added to the city's recognized tester list?: To be considered for the City's recognized tester list download and turn in the completed application form from our Cross Connection Control Program Page.

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Finance Department

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1. How is the business license fee calculated?: The business license fee is based on the type of business and estimated annual revenue generated in Healdsburg.

2. What is the sales tax rate in Healdsburg?

Effective April 1, 2021 the sales tax rate in Healdsburg is 9.00%. To find out the sales tax rate for any city in California, visit the State Board of Equalization's website.

State Board of Equalization Website

3. What is the property transfer tax rate in Healdsburg?: The property transfer tax rate in Healdsburg is $1.10 per $1,000.00 property value total. This includes the county tax rate.
County of Sonoma Recorder Fee Schedule

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Fire Department

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1. What are the significant changes to the 2016 Fire Code Amendments?

On January 1, 2017 the State of California will mandate that the 2016 California Fire Code go into effect. During the six-month period preceding this date, local jurisdictions have an opportunity to prepare amendments to the code that reflect local conditions.

The Sonoma County Fire Chiefs (the “Fire Chiefs”) directed a committee of fire and building officials to provide local amendments that could be adopted by the cities or fire districts within the County. A majority of fire officials representing Sonoma County cities participated on the committee. The Fire Chiefs saw a need for local amendments to provide County wide consistent regulations to the construction industry by alleviating obstacles for development. The Healdsburg Fire Marshal and Building Official further amended the code realizing the unique characteristics of Healdsburg’s older residential and downtown commercial buildings.

The State of California will mandate that the 2016 California Fire Code go into effect January 1, 2017. The City of Healdsburg prepared amendments and additions to the codes to reflect local conditions through the Health & Safety Code Sections 17958.5 and 17958.7. Staff has made recommended findings to add, delete and amend specific portions of the mandated code due to local climatic, geological and topographical conditions in order to mitigate the potential damage caused by earthquakes, flooding, erosion, and fires.

The local amendments provide regional consistency with regards to the administrative portions of the codes and fire sprinkler installations. The proposed fire code amendments have very few changes from the previous code adoption and the most significant change is the amendment of the following sections: (The amended code is shown in Italics.)

CHAPTER 2
DEFINITIONS

ALTERATION OF FLOOR AREA. For the purpose of this definition, the following criteria shall be considered in determining the percentage of “alteration of floor area.” The 50% referred to under “Substantial Remodel” applies to the entire building’s gross floor area in plan view. The entire room or space where the remodel is taking place will be considered in the calculation, either alone or in combination with any of the following:

1. Removing wall finishes and exposing framing of;
a. Interior wall (where finishes are removed from one side only the room or space to which the framing is exposed will be included in the calculation).
b. Perimeter exterior wall (one or both sides).
2. New wall construction, removing, or repositioning, either interior or perimeter exterior walls, the rooms or spaces on both sides of the wall will be included in the calculation.
3. Removal of the ceiling in any room or space to expose rafters trusses, beams, purlins, or floor joists. The floor joists must be within a floor/ceiling assembly.
4. Removal of the roof structure (only rooms or spaces that are directly below the removed roof structure will be included in the calculation).
5. In the non-residential portion of multi-tenant buildings, individual tenant space improvements in which the space is reduced to a “shell” condition, shall require that the future tenant improvement comply with these fire sprinkler requirements.
6. Other alterations considered substantial by the Fire Code Official (see DSA-AC definition of “Alteration” in the 2016 California Building Code).

Items 7, 8, and 9, are not to be included in the alteration of floor area calculation:

7. Partial removal of wall finishes necessary for repair due to flooding.
8. Removal of floor finishes which exposes floor framing and/or the removal of concrete slab, unless part of a floor/ceiling assembly.
9. Relocating plumbing fixtures in bathrooms and/or kitchen.

SUBSTANTIAL REMODEL. In all existing buildings or structures, any alteration of floor area that is greater than fifty percent (50%) of the existing gross floor area or meets the definition of a substantial improvement as defined by the California Building Code. (see ALTERATION OF FLOOR AREA).

CHAPTER 9
FIRE PROTECTION SYSTEMS

903.6.1 Substantial remodel. An automatic sprinkler system shall be provided throughout all buildings that undergo a substantial remodel or substantial improvement.

Exceptions:
1. Detached Group U occupancies 1000 sq. ft. or less.
2. Agricultural buildings and private riding arenas as approved by the fire or building code official.
3. Detached pool houses up to 1000 sq. ft. in floor area within 50 feet of the pool and limited to a single bathroom.
4. Detached non-combustible motor vehicle fuel dispensing canopies classified as a Group M occupancy.
5. Detached Car Ports of non-combustible construction with no habitable space above.
6. Alterations or additions made solely for the purpose of complying with the Americans with Disabilities Act (ADA) or as contained in CBC exception # 4 of Section 11B-204.2.
7. Partial removal of wall or floor finishes necessary for repair due to flooding.
8. Whenever there are practical difficulties involved the Fire Code Official shall have the authority to grant modifications in individual cases provided the modifications do not lessen the health, life and fire safety requirements as permitted in Section 104.8.

The current regulation does not effectively address major remodels, providing appropriate fire and life safety improvements for conditions that exist in Healdsburg, and has not been consistent with other cities and jurisdictions within the County. The occupants of these major remodeled buildings benefit from upgraded plumbing, electrical, ADA compliance, new architectural design, but do not benefit from fire and life safety systems.

The Building Official and Fire Marshal have worked closely on these projects as not to be over burdensome while meeting the intent of the code. The One-Stop process has also been instrumental in helping applicants with early notifications of sprinkler requirements.

Two of the eight exceptions to this amendment include alterations or additions made to comply with the American with Disabilities Act, and alterations and repairs from flood damage. Finally whenever there are practical difficulties involved, the fire code official has the authority to grant modifications in individual cases provided the modifications do not lessen the health, life and fire safety requirements. The proposed fire code amendment is posted on the City website news with facts about sprinklers to provide education on the costs, insurance and benefits of sprinkler systems.

2. What is the Healdsburg Fire Departments mailing address?: City of Healdsburg Fire Department
601 Healdsburg Avenue
Healdsburg, CA 95448

3. How many fire stations are there in the City of Healdsburg?: The Healdsburg Fire Department operates out of 1 fire station and maintains minimum on-duty shift staffing of 2 persons and a goal of 3 persons utilizing the 40 hour Fire Engineer and Reserve Firefighters.

4. What is the Healdsburg Fire Departments response area?: We serve the City of Healdsburg and contractual fire protection to the areas of Fitch Mountain and the lower Dry Creek Valley. The Healdsburg Fire Department also responds to all neighboring agencies as part of a boundary less county wide mutual aid system.

5. Can I arrange for the Healdsburg Fire Department to provide fire and life safety education at my child's school?: Directly contact the Healdsburg Fire Department by phone 707-431-3360, email information request, or visit the fire station.

6. How do I arrange a tour of a fire station?: The Healdsburg Fire Department has only 1 station and is staffed 24 hours a day, 7 days a week. If your group or organization would like to tour our facilities, please contact us at 707-431-3360, email information request, or visit the fire station. Tours can be conducted any time between 10 a.m. and 4 p.m. on any day. Healdsburg Fire Department personnel welcome visitors at any time during those hours for families who wish to bring their children to see the fire trucks. If you call to arrange a tour, please consider the fact that if we must respond to an emergency call, we may not be in the station at the arranged time.

7. Why is my carbon monoxide / smoke detector chirping?: If it is sounding normally, exit immediately and call 911. If it is chirping once every 30 seconds or so, it probably has a bad battery. We recommend replacing batteries twice a year.

8. How often should I change my smoke detector batteries?: The Healdsburg Fire Department recommends changing your smoke detector and carbon monoxide detector batteries twice a year, when you change your clock in the spring and fall.

9. Why do firefighters go to the grocery store together on a fire truck while on duty?: We are in a ready to respond mode 24-7, regardless of location. Our fire engine is both our office and our tool shop. We function as a crew and as such are together to handle emergencies. Each crew member has a role or a function on a particular type of incident, whether fire, EMS, special operations, etc. We do not have formal breaks or times that we are unable to respond to 911 calls. The fire engines are multi-purpose and carry a wide variety of equipment needed to respond to a wide variety of emergencies.

We are never far away from our engine or from each other. We are always ready to respond! We spend 48 hours together per shift. We do eat breakfast, lunch and dinner together, and we are responsible for buying our own food. When picking up groceries, we are still available for emergency calls.

10. I had a small fire in the house and I think I put it out; should I still call the Fire Department?: Yes, call 911. Even if you think you put a fire out, it can still be dangerous. We can also help with getting the smoke out of your house after you had a small fire. We have thermal imaging devices (to check for hot spots) and several large volume fans. Go ahead and call 911.

11. I cannot afford a smoke detector or a carbon monoxide detector. What should I do?: Call us at 707-431-3360. If you cannot afford a smoke detector, we can provide one to you at no charge. Many local businesses have made donations so that we can give out smoke detectors for free. We do not currently supply Carbon Monoxide detectors.

12. How can I report fire hazards?: Fire hazards, including hazards in the workplace, hazardous waste or any other problems that may be a fire hazard may be reported to the Healdsburg Fire Department. All information pertaining to complaints is handled in a confidential manner. Please contact us at 707-431-3360, email sadams@ci.healdsburg.ca.us, or visit the fire station.

13. Where can I direct comments about the service provided by the Healdsburg Fire Department personnel?: Questions, concerns or comments pertaining to the Healdsburg Fire Department personnel may be made by contacting us at 707-431-3360, via email, or visit the fire station.

14. What steps should I take for a child with fire-playing behavior?: Children who play with fire place themselves, their families and their neighborhoods at risk. The Healdsburg Fire Departments juvenile fire setter program provides free intervention services to reduce the chances of further fire-play behavior. For additional information, please call 707-431-3360.

15. Does the Healdsburg Fire Department offer CPR classes?: We offer CPR classes for the health care professional and the lay person on the 2nd Saturday of every month at 9 a.m. at a cost of $40 per person.

16. I have several old containers of unknown or hazardous household waste such as paint thinners, old gasoline, etc. Where can I get rid of these?: The City of Healdsburg conducts Household Hazardous Waste Collection periodically during the year. Please contact the City of Healdsburg at 707-431-3360 or Sonoma County Hazardous Waste Clean Up at 707-565-3375.

17. Are fireworks allowed in the City of Healdsburg?: No. The use, sale, distribution, or possessions of fireworks, including “Safe and Sane Fireworks,” are prohibited in Healdsburg at all times.

18. When do weed abatement inspections start?: Initial weed abatement inspections start in early April. This inspection builds a list of properties that are required to abate the hazards on their properties. A letter is sent out the first week in June requiring the hazards on the property to be abated. A second inspection is completed in early June. If the hazards on the property are not abated by the City Council public hearing occurring the 3rd week in June, forced abatement will occur. The property owner will be billed for the abatement and staff time.

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Fire Department Operations

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1. What are the current staffing levels of the Healdsburg Fire Department?: Our organization is comprised of 1 civilian, 10 paid personnel, and 23 reserves.

2. Do you refill or recharge fire extinguishers?: No, the Fire Department does not provide this service. The phone book lists a number of vendors who sell and service fire extinguishers under Fire Extinguishers in the yellow pages.

3. How come I see fire trucks with full lights and sirens go through a red light at intersections and then, after they go through, they turn off their lights and slow down?: Several units are dispatched to the same incident. The first unit may have arrived on the scene, surveyed the situation and informed the dispatcher that the situation was under control. All other responding units were cancelled and put back into service, ready to take another call. Most likely, when you see an emergency vehicle go Code 3 (lights and siren) through an intersection and then slow down and turn the emergency lights off, they have been cancelled from the call they were going on.

4. What type of shifts do Healdsburg firefighters generally work?: Firefighters work a 48-hour shift on duty, followed by 96-hours off and Firefighters and Chief Officers, who work in the office, work a regular 40 hour week. In addition, the Fire Chief or Division Chief respond to emergency incidents 24 hours per day 365 days per year.

5. Where can I get information about becoming a Reserve Firefighter with the Healdsburg Fire Department?: Directly contact the Healdsburg Fire Department by phone 707-431-3360, email information request, or visit the fire station.

6. Why are the fire engines left running on calls?: Today's engines are very advanced compared to years past. If the engine is being used for firefighting operations, power from the motor is needed to run the pump to distribute water. During emergencies, lighting plays a key role. The power needed to run lights and emergency flashers draw a significant amount of energy to run. When the engines are in the fire station, they are always plugged in to a shore line that keeps the batteries charged, the engine warm and operating properly so that it is ready to go without warming up.

7. Why do fire engines respond to car accidents, even when they didn't look serious?: An accident does not have to look bad to cause injuries needing an emergency response. Firefighters check for fire and environmental hazards like gas, motor oil, or transmission fluid leaks. They also block the scene to protect emergency responders from being hit by cars while they work.

8. Why do fire engines respond with ambulances?: We respond with 2 or 3 personnel and are sometimes stationed closer to your address than the closest ambulance. Our engines have EMTs who can arrive before an ambulance to begin patient care and are equipped with basic life support medical gear and an automatic external defibrillator (AED), which may assist in certain types of cardiac arrest. Each Paramedic Ambulances have 1 Paramedic and 1 EMT on board. By adding additional personnel on the scene, we can do a more efficient, safer job of caring for our patients.

9. Why do Firefighters chop holes in walls?: Fire can get behind a wall and travel upwards, which happens often in older homes. Firefighters must open the wall to check for fire. If fire is discovered, the two adjoining wall spaces must also be opened and checked.

10. Why do I see firefighters cutting holes in the roof of a building on fire?: This is called venting the roof. There are two basic reasons for this practice. Dangerous gases, heat and dark smoke accumulate in a burning building and it is impossible for firefighters to see in such an environment. When a hole is made in the roof because the building is vented, the smoke and gases escape because heat and smoke rise. It makes it much easier for the firefighters in the building to see. It also reduces the possibilities of back draft and flash over.

Another reason for venting the roof is to see how far the fire has progressed. One of the fastest avenues through which fires spread is the attic. Heat and smoke rise into the attic where the fire can move quickly. Firefighters may go ahead of the fire on a roof, cut holes to access the attic and stop the fire from spreading through the attic.

11. Why do so many apparatus respond to simple incidents?: Fire Department units are dispatched according to information received by the 9-1-1 operator. The Healdsburg Fire Department thinks worst case when they respond to citizens in need of help. In other words, the firefighters are prepared to deal with the worst that could happen. They are fast, well-trained and professional in their response. A GPS computer selects the closest unit to respond to an incident.

The 1st unit on the scene may not be an advanced life support unit (a unit with paramedics). Therefore, such a unit will also be responding. There may be several fire department vehicles on the scene for what appears to be a "simple" incident. However, in emergency services we have learned that if we assume something is "simple," we can be terribly mistaken. We respond rapidly and are prepared to encounter the worst. The winner in these situations will always be the citizen who needs help.

12. Why do you block traffic lanes at auto accidents, more lanes than are necessary?: We block traffic lanes for the safety of our personnel and our patients. Blocking extra lanes keep our personnel safe when they go back to our apparatus to get more equipment and help protect the victim we are trying to stabilize.

13. Will I be billed for fire or emergency medical services?: The Healdsburg Fire Department does not charge for fire or EMS services.

14. Will the department come out and inspect or replace the batteries in the smoke detector in the home of my elderly mother?: Yes. The Fire Department has a program to provide free smoke detectors and/or batteries for elderly or disabled residents. To make an appointment to have a detector installed, please call 707-431-3360.

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General

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1. What are City Hall's business hours?

City Hall is open:

Monday through Thursday, between 8:30 a.m. and 5:30 p.m.
Alternate Fridays between 8:00 a.m. and 5:00 p.m.

Please see the main calendar for closure dates.

Calendar Link

2. What is the best way to pay my utility bills online?: Registration is free. If you need any assistance with signing up or using this new service, please call Utility Billing Customer Service staff at 707-431-3307 and we’ll be happy to walk you through the process.
Once you’ve registered you will be able to view your account history, enroll in AutoPay, edit your payment profiles, enroll additional utility accounts, manage your user settings, and more!

3. How do I report a problem with my utilities?: Have a problem with water, sewer, electric, storm drain or streets? Please call 707-431-7000 or toll free 1-855-755-6586.

4. How do I file a complaint about a code enforcement problem?: You may call the Healdsburg Police Department at 707-431-3377, 24 hours a day to report a violation. The code enforcement officer will generally return a call within 4 days. The officer is available for a personal consultation on Mondays and Wednesday from 8:30 a.m. to 4 p.m. Please call 707-431-3162 to schedule an appointment. You may also submit a written complaint to the Police Department located at 238 Center Street, Healdsburg CA 95448.

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Graffiti Abatement

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1. What is the Anti Graffiti Program?: The Anti Graffiti Program is designed to discourage and remove graffiti within the City of Healdsburg.

2. Who participates in this program?: The City of Healdsburg works with community assistance to accomplish the goals of this program.

3. Who is responsible for removing graffiti?: Any person owning, leasing, occupying or having permission to maintain property in Healdsburg is responsible for removal of graffiti.

4. Why should I remove graffiti? I did not put it there.: Permitting or allowing graffiti to remain on your property is a public nuisance. Graffiti not only makes our residential neighborhoods and our business communities look unattractive, it affects our property value, business sales, and the community image. Ignoring graffiti gives the mistaken impression that is acceptable and only invites more. It will take awareness support, and participation of all to combat the increasing problem of graffiti.

5. How can I assist in the clean up of the city?: If you are interested in volunteering to help abate graffiti or to report graffiti in town please call 707-431-3346.

6. How do I keep Healdsburg graffiti free?

Remove graffiti from your property immediately.
Plant shrubs or vines in areas that have graffiti problems.
Report offender to the Healdsburg Police Department at 707-431-3377. Graffiti vandalism is a misdemeanor offense. If apprehended, violators will be prosecuted.
Report graffiti to appropriate agencies.
Report graffiti on private utilities:
- Cable TV (Comcast) 707-588-5501
- Gas (PG&E) 800-743-5000
- Telephone (AT&T) 707-575-2077

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Information Services

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1. What does the Information Technology Services Department do?: The Information Technology Services Department provides technology support and solutions for the City of Healdsburg's departments and employees.

2. Does the Information Technology Services Department provide technical support to residents or businesses?: Unfortunately, no. The Information Technology Services Department provides technology support and solutions for internal City of Healdsburg departments only.

3. How do I connect to Wi-Fi Healdsburg?: The City of Healdsburg provides our citizens and those visiting our City the opportunity to access free Wi-Fi via our public access network called wifihealdsburg. Wi-Fi Healdsburg currently covers the downtown area between City Hall and the Police Department (including the Plaza) as well as the Villa, the Swim Center and the Community Center. If available in your location you will see wifihealdsburg listed as one of your hotspots. Simply connect to it as you would any other hotspot (device dependent) and agree to the terms and conditions you are presented when you open your browser. Please note that your connection will expire two hours after you log in, simply reconnect and you will continue to have access.

4. My company would like to sell the City of Healdsburg technology solutions, who do I contact?: Please contact the City of Healdsburg Information Services Division via the contact information listed below. Technology Division Homepage

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Parking Enforcement

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1. My neighbor keeps parking their car in front of my house, can they do that?: Parking on public streets is subject to the “first come, first served” rule. Any person can park their vehicle in an available public parking space. The best approach is to seek cooperation from the neighbor. In residential areas, the vehicle must be moved every 72 hours and can not block a driveway.

2. Do I have to park in the marked spaces?: The downtown business district parking is striped to designate the legal parking spaces. If you park anywhere other than a marked space, you may receive a citation. Each driver is responsible for legally parking their vehicle. Some of the more common citations involve cars using more than one parking space, parking too near an intersection creating a visual hazard, double parking, parked against traffic (wrong side of roadway), backing into spaces or blocking driveways and crosswalks.

3. I received a Fix-It Ticket, how do I clear it?

Bring your citation or court notice to the police department and ask for a ticket sign off. We are unable to sign-off correction citations involving the following violations:

12951(A) V.C. - No Driver’s License in possession
16028(A) V.C. - No proof of Insurance
Child Seat Violations
Or any violations that the issuing officer has indicated that the violation requires you to appear in court

4. Can I use disabled parking spaces?: The police department has a 0 tolerance approach to persons using disabled parking spaces without a valid placard. This includes the crosshatch area used for wheelchairs adjacent to the main disabled space. The minimum fine is $500. Enforcement of disabled spaces is also authorized on private property.

5. I got a ticket for parking in the disabled place, because I forgot to display my placard?

You are required to hang your placard on the rear view mirror or front dash so that it is visible by the enforcement officer (22511.55 (a) (1) California Vehicle Code). If the placard was not displayed as required, but is otherwise valid, you may bring it to the police department and pay a $25 fee for handling the dismissal of the parking citation (40226 California Vehicle Code). You may also appeal the citation in two ways

By Internet: Go to www.CitationProcessingCenter.com and search for your citation; once you’ve found your citation, click the button to contest the citation
By Mail: Include the citation and your correspondence in an envelope addressed to: City of Healdsburg, Citation Processing Center, PO Box 10479, Newport Beach, CA 92658-0479
In your review request, you should explain the circumstances surrounding the issuance of the citation and why it should be dismissed, offering as much detail as possible.
When your review request is received, the matter will be put on hold so that the fine amount will not increase.

If your placard is expired, then you may be faced with having to pay the $500 fine.

6. Can I use a loading zone?: The loading zones are marked with yellow curb and have either stenciled letters or a posted sign indicating a loading zone. These spaces are used for delivery or pick up of freight and merchandise. They can also be used to pick up or drop off passengers. The space may be used for no longer than the time necessary to accomplish the task. Our enforcement officer’s look for evidence of active loading and unloading.

You may be asked to produce a bill of lading or other evidence associated with freight pick up or delivery. Passenger pick up and drop off is limited to the time for the person to enter or exit the vehicle. The parking fine is $80.

7. Can I back into a parking space?: Backing into a parking space on a public street is prohibited by the California Vehicle Code Section 22502(a) and HCO 12.32.030 CA. This may be waived during special events pursuant to a permit issued by the city. The waiver is only for vehicles utilized by members of the special event. Contractors may apply for an encroachment permit during construction activities.

8. How do I pay for a parking citation?

There are three ways to pay a parking ticket you’ve received in the City of Healdsburg. Payments are not accepted at the Healdsburg Police Department so to pay your parking citation, you may

Pay by Internet using the secure web payment service at CitationProcessingCenter.com
Pay by Phone by calling the toll-free payment center at 1-800-989-2058
Pay by Mail using a check or money order, payable to the "City of Healdsburg." Include the original citation and your payment in the pre-addressed envelope you received at the time of citation. If needed you may use your own envelope addressed to: City of Healdsburg, Citation Processing Center, PO Box 10479, Newport Beach, CA 92658-0479

9. I lost my parking citation, what do I do?: Your parking citation can be located by the license plate or citation number online: go to www.CitationProcessingCenter.com and search for your citation.

10. How do I contest/appeal a parking citation?

Disputing a Parking Ticket

You may dispute your parking ticket in two ways
- By Internet: Go to www.CitationProcessingCenter.comand search for your citation; once you’ve found your citation, click the button to contest the citation
- By Mail: Include the citation and your correspondence in an envelope addressed to: City of Healdsburg, Citation Processing Center, PO Box 10479, Newport Beach, CA 92658-0479
In your review request, you should explain the circumstances surrounding the issuance of the citation and why it should be dismissed, offering as much detail as possible
When your review request is received, the matter will be put on hold so that the fine amount will not increase
The case will be reviewed and determine whether or not the citation should be dismissed
You will then be informed by mail as to the outcome of the review request.

11. What type of parking enforcement can the police department do on private property?: We can issues citations for vehicles parked in marked fire lanes, and properly designated disabled spaces. We are unable to help you with customers parking in employee parking spots or other private property rules.

12. My neighbors and I would like to have a block party and close the public street, how do I do this? Can we have a parade?: You must make an application for a special event through the police department or community services. This can take 30-60 days. The review by city staff needs to ensure that the proposed activity will not hinder fire/medical services, police responses and traffic safety. You may also be required to have insurance to protect against liability arising from the event.

Alcohol is prohibited on the public streets and sidewalks unless the parties have obtained a waiver by the city council. Depending on the size and nature of the event, you may be required to pay for police services.

13. What are the days and hours that parking is enforced?: The timed parking in the downtown business district is enforced 7 days a week, including Sundays and holidays from 9 a.m. until 6 p.m. Specialty parking spaces like loading zones, disabled spaces, passenger zones, bus zones and taxi zones are enforced 24 hours a day, seven days a week. Parking is also prohibited 24 hours a day adjacent to fire hydrants and red zones or other places indicated by signs.

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Parks & Recreation

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1. How do I register for activities?: Visit our online registration system for additional program information and to register for programs: Active Net - Healdsburg Parks & Recreation

2. Do you have a scholarship program?: Yes. We have an Activity Assistance Program which assists eligible Healdsburg residents with the program fees. For more information visit Activity Assistance Program

3. What is your refund policy?: The Community Services Department reserves the right to cancel classes due to lack of enrollment or for any other unforeseen circumstance. In the event that the Department, or contracted instructor cancels a class or program, enrollees will receive a full refund. Refund requests made by a participant 72 hours prior to the start of class will be issued a full refund minus a $5 administration fee. Requests received less than 72 hours prior to the start of the class will be assessed a $10 administrative fee. Administrative fees are waived if the participant transfers to another class or program. Refund requests made during the course of an activity will be prorated and subject to a $10 administrative fee. Failure to attend a program or 'no shows' will not be granted a refund.

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Planning

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1. How do I access Planning Commission agendas?: Planning Commission meeting materials including agendas, minutes and audio content (when available) are available through the Agenda Center. http://tinyurl.com/HbgPcAgenda

2. When are Planning Commission meetings scheduled?: Planning Commission meetings are held on the second and fourth Tuesdays of each month.

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Police

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1. What is the Department's Policy on enforcing federal immigration laws?: In order to ensure trust and maintain the ability to work cooperatively with all members of the community, it is the policy of the Healdsburg Police Department not to detain individuals solely for immigration status violations, nor do members of the department ask for one's immigration status.

2. What hours are the Police Department open?: The Police Department lobby is open everyday from 7:30 AM to 7:30 PM.

3. How can I get a copy of a police report?

To obtain a copy of a report, you must fill out a request form, which is available at the Police Department or on the Police Department website. Once the form is completed and turned in, it will normally take up to ten business days to complete the request. Reports are .11¢ per page. Not all reports are available to be released.

Accident reports are released to parties involved and/or their representative (i.e. insurance company).

Crime and incident reports may be released to:

The victim(s)
An authorized representative of the victim
An Insurance carrier against which a claim has been made and/or might be made
Any person suffering bodily injury, property damage or loss

Reports will not be released if:

The disclosure would endanger the safety of a witness or other involved party.
Endanger the successful completion of the investigation or related investigations or is being prosecuted through the District Attorney.
The name and address of a victim of certain crimes will not be disclosed.

4. How do I obtain a copy of my police report to prepare for my court appearance?: We cannot release your report prior to review by the District Attorney’s Office. You will receive a copy of your report at the time of your 1st court appearance. A copy is also not available through the D.A.’s Office prior to your 1st court appearance.

5. Who can obtain a juvenile report?

Juvenile Court has exclusive authority to determine whom and to the extent which information may be released. Release of juvenile information requires permission from the Juvenile Court. Parents of a juvenile victim may receive a copy of certain types of reports only. All others will need to petition the Juvenile Court directly for the release of the record.

Juvenile Justice Center
7425 Los Guilicos Road
Santa Rosa, CA 95409

Office Hours: Monday - Friday
8 a.m. to Noon -1 p.m. to 4:30 p.m.

Court Hours: Monday - Friday
8 a.m. to 5 p.m.
707-521-6700

6. How do I seal my juvenile record?: Welfare and Institutions Code Section 781 permits persons who acquired records as juveniles to petition the Juvenile court to have those records sealed.
Information and documents needed to initiate the record sealing process are available through the Sonoma County Juvenile Probation Department at 707-565-6229.

7. Does the Department have fingerprinting services?: The Department does only ink fingerprinting, not Livescan. This service is available on Tuesdays and Thursdays, 8 a.m. to 9 a.m. No appointment is necessary. However, it is suggested you call on the day you plan to come in to make sure the service is available and not cancelled. The fingerprint service is $29.00 per card. You must provide your card(s).

8. How do I retrieve property held by the Department?: If the property was turned in as found property, you must make an appointment with the Police Technician / Property Clerk to retrieve the property. Property is released by appointment only.

To retrieve property held pursuant to an investigation, you must call the Police Technician to ascertain the status of the investigation.

9. How do I make an appointment to see the Chief?: Chief Jenkins is not always available to meet with. An appointment can be scheduled through dispatch at 707-431-3377.

10. What is a clearance letter?: A clearance letter will show your criminal history for the time frame in which you lived in Healdsburg. It is only your Healdsburg criminal history.

11. How do I obtain a clearance letter?: Any person(s) currently living in the City of Healdsburg, or have lived in the city at 1 time, as an adult (18 and over), may request a local record clearance letter. To obtain the letter, you will need to provide photo identification, and there is a fee of $29 per letter. It will normally take up to 10 business days to obtain the letter.

12. May I obtain a copy of my vehicle registration or driver’s license record through the Police Department?: No, this is obtained through the Department of Motor Vehicles only.

13. Is arrest information available?

Yes, per the Public Records Act Section 6254(f) (1), arrest information shall be public information except if the release would:

Endanger a person involved in an investigation
Endanger the successful completion of the investigation or related investigation.

This does exclude juvenile arrests.

14. How do I file a commendation or file a complaint?: You may talk to a supervisor to make an informal commendation or complaint by coming to the department or by calling our main number, 707-431-3377. If you would like to make a formal complaint, a form can be obtained at the Police Department or by downloading the form (English/Spanish).

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Question of the Month

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1. What’s going on with the city-wide WiFi system?: The installation was near completion when our IT staff discovered the WiFi network was not working as designed. Motorola realized they had made some significant errors in the design and execution because it did not conduct a proper site survey. Motorola is currently working on design changes to correct these problems.

Unfortunately, we do not have a time line from them as to when the network will be functioning as specified in the original project scope. Staff hopes to receive a plan that will outline the fixes and timeline for implementation within the next week or so.

Note: the city has not made any payments (nor will we!) unless and until significant progress has been made to complete the scope of work contained in our contract. In the meantime, please accept my apologies for the delay.

2. Can I drink alcoholic beverages in public?: According to our local municipal code, alcoholic beverages cannot be consumed in public places other than on the premises of licensed retail alcohol establishments. Certain exceptions are made by the City Council for special events in the downtown Plaza Park, such as our Tuesday night concert series. However, for those special events, alcoholic beverages can only be consumed inside the park itself. Healdsburg Municipal Code

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Rebates & Energy Efficiency

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1. How can I be more efficient around the house?: Here are some tips from SCEIP or Sonoma County Energy Independence Program.
http://sonoma.planetecosystems.com/myplan/energytips Efficiency Tips

2. If I have a gas water heater, do I still qualify for Energy Star Appliance Rebates?: No, you must have an electric water heater to qualify for dishwasher and clothes washer rebates.

3. How much can I receive back in net-surplus for my PV solar system?: The net surplus compensation rate is $0.082 per kilowatt-hour.

4. What is net-metering?: Net-metering or net-surplus is the unused extra energy generated from a PV solar system that is sold/given back to the grid.

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Recycled Water

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1. What is recycled water?: Recycled water is municipal wastewater treated to remove solids and impurities where it can be used for non-potable purposes such as irrigation, surface washing, dust control, toilet flushing, etc.

2. Where does Healdsburg's recycled water come from?: The wastewater is treated and dispersed at the Wastewater Treatment Plant located at 340 Forman Lane.

3. What can I use recycled water for?: Recycled water can be used for irrigating gardens, dust control, surface washing, toilet flushing, etc.

4. Can I water my plants with recycled water?: Yes, our recycled water can be used for irrigating gardens. For safety purposes it is highly recommended that all produce be washed with potable water prior to consumption.

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Senior Center

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1. Do you need to be a member to participate in Senior Center programs and activities?: No. Everyone is welcome to participate in all Center activities regardless of membership status. Members receive the monthly newsletter, parking permit and discounts on some activities for a nominal annual fee.

2. I'd like more information on a class or activity. Who can I call?: Please call the Senior Center Monday-Friday 9 am - 5 pm for help and information regarding all our programs, classes, service. Our staff and volunteers are here to help!

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Smart Living

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1. When can I water?: Outdoor irrigation is limited to Tuesdays and Fridays between 8:00 PM and 7:00 AM. (CC Reso. 62-2015)

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Solar

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1. I'm interested in renewable power but my roof isn't ideal for solar, what can I do?: Get 100% renewable geothermal electricity by selecting our Green Rate option.
Green Rates (PDF)

2. Does the utility require separate AC or DC disconnects?: All commercial systems must have an AC disconnect. For self-contained residential panels, an integrated disconnect will suffice. For these residential situations, the installation of supplemental disconnects is appreciated, but not required. Larger services (typically 400 amps or greater) will at a minimum need an AC disconnect.

3. How do I get a NET-meter?: Call the Building Department for your permit's final inspection at 707-431-3346. The Building Department will notify the Electric Department when the inspection passes. Once all paperwork (Interconnection Agreement, 10-year full system warranty, energy audit report, etc.) has been correctly completed and submitted to the Electric Department, we will provide and install the NET-meter.

4. Does the utility allow for a solar breaker to be placed between the main breaker and the meter?: The utility prefers all breakers to be behind the main.

5. What is the Net-Surplus-Compensation Rate?: Per resolution 147-2010, customers electing to be on this account structure currently receive $0.0820 per surplus kWh, paid-out on an annual basis and subject to an annual true-up fee of $30.63. This rate may change at any time. The compensation rate is the same for peak, partial-peak and off-peak periods as well as all seasons.

6. Does the utility assess any fees?: The City Council recently passed a NET-meter fee. The Planning and Building and Fire departments also assess fees for their involvement. As of 2/20/2013, the city's fees total $414.75 for residential projects and $693.75 for commercial projects.

7. What rates are available to me?: Any of our rates can become a NET-metered rate. Please see our Rate Eligibility sheet to see which rates you qualify for. To learn more about specific rates, please see our Rate Schedule. Current Rates

8. How does the demand-charge get applied?: Since the utility has to install and maintain infrastructure to support the customer's peak energy flow (regardless of whether it flows in to the customer or out to the grid) demand is billed irrespective of direction. Because of this, customers on a demand-rate who become NET-metered, will likely not see a decrease in their demand-charge.

9. Does the utility provide rebates and if so how much?: No, SB-1 funding is currently closed.

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Storm Water Runoff

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1. What is storm water runoff?: Storm water runoff occurs when rain or snowmelt flows over the ground. Impervious surfaces like driveways, sidewalks, and streets prevent storm water from naturally soaking onto the ground.

2. Why is storm water runoff a problem?: Storm water can pick up debris, chemicals, dirt, and other pollutants and flow into a storm sewer system or directly into a lake, stream, river, wetland, or coastal water. In the City of Healdsburg, most drainage leads to Foss Creek, which flows into Dry Creek and the Russian River. Anything that enters a storm sewer system is discharged untreated into these water bodies, which we use for swimming, fishing, and providing drinking water.

3. How can I make a difference?: Report Spills: Contact the City Public Works Department at 707-431-3346 if you observe a discharge or spill of pollutants to storm drains or creeks. If you observe a spill after hours and it presents an immediate hazard, dial 911. The city has on-call staff to respond to these emergencies after hours.

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Towing of Vehicles

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1. My vehicle was towed, but I am not sure what agency is responsible, what can I do?: The Healdsburg Police Department generally only tows vehicles that are within city limits. We will on occasion tow a vehicle from the freeway or surrounding area. The California Highway Patrol and Sonoma County Sheriff’s Department also operate within the Healdsburg city limits. If you are unsure who towed your vehicle, first check for the agency name on the top of the citation you received and make direct contact with them.

You may call the Healdsburg Police Department dispatch center at 707-431-3377 if you have the vehicle license plate. We might be able to assist you in locating your vehicle. All police agencies enter towed vehicles in a statewide data base.

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Utility Billing and Customer Service

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1. I have an emergency with my water, sewer or electric service, who do I call?: In the event of a utility emergency please contact our 24-Hour Utility Response Hotline to report a water, sewer, electric, or street issue at (707)431-7000 or Toll Free (855)755-6586. For natural gas issues, please call PG&E at (800) 743-5000.

2. I have a question about my utility bill, who do I call?: Call the Utility Billing Customer Service line at 707-431-3307, Monday through Thursday 7:30am - 5:30pm, and every other Friday 8:00am - 5:00pm (excluding holidays), with questions about your bill. In order to protect the privacy of our account holders, staff will only discuss account details and specifics with the account holder(s).
Anyone can call and ask general questions about the City’s billing procedures, practices and rates.

3. What is E-Billing?: There is a way to receive your utility bills that will save you time. Register for E-Billing and receive your utility bill directly in your email inbox. The E-bill will look exactly like your current paper bill. It’s very user-friendly, easily accessible and available 24/7.
This is an easy and cost-effective way for you to receive your monthly utility statements, view and keep track of subsequent utility bills, plus, you can make one-time or sign up for automatic recurring payments online. You’ll have less paper to shuffle and file, and no need to request and wait for duplicate bills because it’s all available online.
Registration is free. If you need any assistance with signing up or using this new service, please call Utility Billing Customer Service staff at 707-431-3307 and we’ll be happy to walk you through the process. Once you’ve registered you will be able to view your account history, enroll in AutoPay, edit your payment profiles, enroll additional utility accounts, manage your user settings, and more! Register for E-Billing

4. How is water billed?: Residential customers are billed a monthly service charge plus usage charges billed at a volume rate. Non-residential customers are billed a monthly service charge per meter by meter size plus usage charges billed at a volume rate. Usage is measured & billed in HCF (hundred cubic feet, 1 HCF = 748 gallons). Water Rates Resolution

5. How is sewer billed?: Residential customers are billed a fixed monthly service charge per dwelling unit plus usage charges calculated using the Seasonal Sewer Average (average winter water use billed - January thru April). Non-residential customers are billed a fixed monthly service charge based on water meter size plus usage charges billed for water consumed and strength factor. Usage is measured & billed in HCF (hundred cubic feet, 1 HCF = 748 gallons). Sewer Rates Resolution

6. How is storm water (aka drainage) billed?: Residential customers are billed a fixed monthly service charge per dwelling unit. All non-residential customers are billed a monthly service charge per 100 square-feet of building gross floor area. These charges cover the operation & maintenance of the City’s storm drain system.

7. How is electric billed?: Residential customers are billed a monthly customer charge plus energy charges on a 3-tier rate structure based on consumption and rate type. Non-residential customers are billed a monthly customer charge plus energy charges based on consumption and rate type. Electric Rate Schedules

8. How often is my meter read?: All water and electric meters are read monthly. While some meters are still read manually, many meters now have ERT’s (electronic read transmitters) and can be read simply by passing by with a handheld device, and more and more the City is able to read those ERT’s using a fixed network system whereby the reads can be picked up from City offices.

9. What happens if I don’t pay my bill on time?: Your account becomes delinquent if your utility bill has not been paid by the due date. Accounts not paid in full by the due date will be subject to a late fee of 1.5%. Residential Water service will be disconnected after being delinquent no less than 60 days. Electric and Non-Residential water service will be disconnected after being delinquent no less than 30 days. Seven or more days prior to disconnection of service, the City will contact the account holder by telephone or written notice.

10. Can I make a payment arrangement?: Please contact the Utility Customer Service line at 707-431-3307 prior to the reminder notice/reminder call due date if a payment arrangement or amortization schedule is needed. Requests will not be granted past the notice/call due date.

11. What happens if my payment is returned by my bank?: Checks or Automatic payments returned by the bank for any reason (including stop payment) are subject to a $25 charge upon the first occurrence. Each subsequent occurrence will be assessed a $35 charge. Upon the second returned payment, the account will be placed on “Cash Only” status for one full year. All fees are due and payable upon repayment of the returned payment. “Cash Only” is defined as cash, credit/debit card, or Money Order.

12. What do I do if I think I have a leak?: If you have unexplained higher than usual water usage and suspect you may have a leak, contact the Utility Billing Customer Service line at 707-431-3307. A utility worker will be dispatched to check the water meter and look for indications of a leak.

13. What do I do if I find a leak?: If you come across a leak and it is on public domain (public property), immediately contact the Utility Response Hotline at 707-431-7000 or Toll Free at 855-755-6586. If the leak is on private property, the property owner is responsible for all related repairs and may require immediate assistance from a plumber or landscaper.

14. Can I get a credit for the excessive water due to a leak?

When a water leak has been repaired, the account holder may be entitled to a leak adjustment. Please refer to the City’s Leak Adjustment Policy below: Adjustments may be available for certain types of water leaks when there is evidence that the leak was not due to willful or negligent acts on the part of the customer. To be considered for a water leak adjustment the following criteria must be met: 1) The water usage in question was excessive compared to normal usage for the same period(s) in the prior year, 2) The customer repaired the leak in a timely fashion and can provide proof of the repair, and 3) The customer is able to describe, in writing, the nature of the leak and the repairs.

Adjustments must be requested within six months of the effected billing period and may be made to the water bills for up to two (2) billing periods based on the difference between the usage billed during the leak and water used the same period(s) last year. Related sewer adjustments will automatically be taken into consideration and sewer usage billed or upcoming SSA calculations adjusted accordingly. Adjustments are limited to one instance per calendar year. Please Contact our Utility Department for more information or to inquire about receiving an adjustment. Address: 401 Grove Street, Healdsburg, CA 95448 Email: UtilityBilling@ci.healdsburg.ca.us Phone: (707) 431-3307

15. Will a water leak affect my sewer bill?: If a water leak is reported and the excessive water usage has affected the sewer usage billed, you may be eligible for a sewer adjustment in addition to the water adjustment. If so, the billing department will automatically adjusted the sewer usage at the same time the water adjustment is issued.

16. How can I pay my bill?: • Pay online using your Visa/MasterCard card or bank account at no additional cost to you!
• Mail (check or credit/debit card) payments with the attached stub in the enclosed envelope to P.O. Box 787, Healdsburg, CA 95448. Make checks payable to the “City of Healdsburg”.
• Pay over the phone using your Visa/MasterCard or bank account by calling our customer service line at 707-431-3307. Office hours are Monday through Thursday 7:30am - 5:30pm, and every other Friday 8:00am - 5:00pm, excluding holidays.
• Pay in person during business hours at City Hall, 401 Grove Street, Healdsburg. For your convenience after hours, a drop box is located in north parking lot of City Hall.
Pay On-Line Now

17. Can I set up automatic payments?: By registering for E-Billing you will automatically become eligible to participate in AutoPay, registration is free. Simply sign up for e-billing in the Utility Billing and Customer Service section of the City’s website. Once E-Billing enrollment is complete you will be prompted to setup a payment profile and begin using AutoPay. If you need any assistance with signing up or using this new service, please call Utility Billing Customer Service staff at 707-431-3307 and we’ll be happy to walk you through the process. Register for E-Billing and AutoPay

18. Are there any discounts available for seniors, veterans, or low income customers?: While many cities do not offer the CARE program to their residential utility customers, The City of Healdsburg CARE program was adopted by the City Council on June 1, 2009. Eligibility for the CARE program is based on household income and if qualified each household can receive a 25% discount on the first two (2) energy tiers of electric charges, 15% on water and 20% on sewer and storm water charges. Pick up an application at the Utility Billing Counter at City Hall or print one from our website. CARE Application

19. I just bought an electric car, are there any discounts available on my electric bill?: The City offers a discount program to residential utility customers who own battery electric vehicles that provides a flat rate discount on electric rates for qualifying customers. Approved applicants will be required to change to a Time-of-Use meter. Submit an application to get started.
Electric Vehicle Discount Application

20. Can I dispute my bill?: If you believe that you have been billed incorrectly, send the bill and a statement supporting your claim to: The City of Healdsburg Attention: Finance Director 401 Grove Street Healdsburg, CA 95448. Appeals must be initiated within 25 days from receipt of the utility bill in question. Complaints or disputed bills will be rejected when the dispute appears to be over matters such as quality of a utility service, general levels of rates, pending rate applications and sources of water and power. Services will not be I interrupted for non-payment while an appeal is pending.

21. How do I start or transfer residential utility service?: New accounts or transfers of service require a completed application of service and a possible deposit. Please call customer service at 707-431-3307 if you have any questions. Residential Application

22. How do I start or transfer commercial utility service?: New accounts or transfers of service require a completed application of service and a possible deposit. Business accounts must also have a City of Healdsburg Business License prior to establishing a utility account. Please call customer service at 707-431-3307 if you have any questions. Commercial Application

23. Are there any organizations that can help me pay my bill?: The City of Healdsburg refers qualifying low-income customers to the Home Energy Assistance Program (HEAP). This program has funds to help you pay 1 or 2 months of electricity per year. For more information call HEAP at (707)495-4417 or (800)233-4480, visit their offices at 1100 Coddingtown Center, Suite 1, Santa Rosa CA, print an application below, or visit the Utility Billing Counter at City Hall. HEAP Application

24. How do I cancel utility service?: Cancel service by simply calling our customer service line at 707-431-3307, send an email to utilitybilling@ci.healdsburg.ca.us or by completing and submitting a cancellation request. Disconnect Forms

25. How far in advance do I need to notify Utility Billing of service changes?: Service orders for Start and Stops are scheduled on business days only, excluding holidays. Same day orders are available for applications or cancellations received prior to 12 noon.

26. Who can make changes to my account?: An account holder(s) is the only individual(s) permitted to make changes or inquiries on an account. If an account holder is incapacitated, deceased, or otherwise unable to authorize a change to the account, an authorized agent who provides proof of Power of Attorney may make changes on the account holder’s behalf. Privacy rules are strictly adhered as required per the California Public Utility Code.

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Utility Wildfire Safety

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1. How does the City of Healdsburg get its electric power?

To deliver electricity to our customers, the City owns generation plants (geothermal, hydroelectric, solar, natural gas) throughout northern California. Once the energy is produced, it is transported across the State’s transmission grid, a network of high-voltage powerlines, to the City’s substation at Badger Park. The City owns and operates the distribution powerlines that deliver electric power from the substation to our electric customers.

“Electrical Grid 101: All You Need to Know!” https://www.youtube.com/watch?v=nbPmsBmo03Y
U.S. Department of Energy: “Understanding the Grid”https://www.energy.gov/articles/infographic-understanding-grid

2. Can the City guarantee power because we have our own electric utility?: As with most things, there are no guarantees; this includes the supply of electric power. Planned maintenance, birds, squirrels, weather events, and the occasional car accident can cause power outages and customers should be prepared for these events. We do provide 24/7 on-call staff coverage to speed outage restoration after-hours and our maintenance and repair programs tend to prevent many outages from occurring. The emergency Utility Hotline can be reached by calling (707) 431-7000 or toll free at (855) 755-6586.

3. Who do I call if I experience a power outage or other utility-related emergency or issue?: Call (707) 431-7000 or (855) 755-6586. You will be asked to enter your account’s phone number including the area code. Select the appropriate reason for your call and a live representative will assist you with your problem.

4. How is the City preparing for the increasing threat of wildfires?: The City has and continues to implement best practices such as constant patrolling of electric lines, annual inspections, installing new equipment, and line clearance tree trimming. For example, the City completed system hardening work along North Fitch Mountain Road. This work strengthened the poles and wires while also moving conductors further away from trees. View the Wildfire Mitigation Plan for more information.

5. Will the City turn off electric power should a fire or a high-wind event occur in Healdsburg?: If there is a safety concern, the City will assess the situation and may shut down (de-energize) portions of the power lines. Power outages in Healdsburg are rare and the City’s proactive work – such as ongoing tree trimming and overhead line maintenance -- significantly reduces the need to de-energize lines, but electric outages and public-safety power shutdowns are still a possibility.

6. What areas within Healdsburg are most likely to be affected by public-safety power shutdowns?: The areas most likely to experience power shutdowns are along the western slope of the ridge east of the golf course and adjacent to the City’s open spaces. These areas are within the City’s Wildland Urban Interface (WUI) and by their nature have increased vegetation and risk of wildfire.

7. How will the City’s electric customers know if there is a public-safety power shutdown?: If the City needs to de-energize power lines in the event of a disaster such as a wildfire, the City will make every effort to communicate those shutdowns in advance via tools including NIXLE, emergency alerts on the City’s website, social media, and automated phone calls. The City is taking preventative measures to lessen or avoid the need for power shutdowns.

8. How do I know if the City has my most up-to-date contact information, including my cell phone number?: City utility customers can update their contact information by calling (707) 431-7000 or toll-free (855) 755-6586. You will be prompted to enter your phone number including the area code. Select option 2 and a live representative will assist you in updating your billing information.

9. As a customer, what should I do to prepare for a power outage?

The City has developed an emergency preparedness brochure (in both English and Spanish) to help the community better prepare for natural disasters in general. Included in the brochure is information on how to create an “emergency kit”. The brochure is available on the Emergency Services webpage here (bit.ly/CoHemergency).

Specific to a public-safety power shutdown, below are some actions that you, your family, friends, and neighbors should take to prepare.

Sign up for the City’s emergency alerts via NIXLE by texting your zip code (95448) to 888777.
Charge your cell phone and identify back-up charging methods for phones and other electronic devices.
If the power does go out, make sure to turn off all unnecessary appliances such as stoves, clothing iron, hair dryers, lights, and/or curling irons.
Freeze containers of water for ice to help keep food cold in the freezer, refrigerator, or coolers in case the power goes out. If your normal water supply is contaminated or unavailable, the melting ice will also supply drinking water.
Make sure you have a supply of bottled water. It is recommended to store one gallon of water per person per day for at least three days.
Prepare or re-stock your emergency kit with flashlights, portable cell-phone chargers, fresh batteries, first aid supplies, cash, water, and food that will last up to five days.
Keep emergency, family, and other important phone numbers accessible in hard copy
Plan for any medical needs, such as ongoing prescriptions, medications that need refrigeration, or medical devices that require power.
If you are dependent on an electric or battery-dependent medical technology such as a breathing machine, a power wheelchair or scooter, or home oxygen or dialysis, it is critical that you have a plan in place for an extended power outage.
Plan ahead for the needs of pets and/or livestock.
Know how to manually open your garage door or other access points of your property that rely on power.
If you have a backup generator, make sure the generator is ready and safe to operate. Always follow the generator’s safety instructions and never refuel your generator while it’s running.
Identify any unique needs of your family and loved ones should there be a loss of power.
After power is restored remember to reset clocks, irrigation controls, programmable thermostats and other electronic devices.

10. PG&E is stating that they will de-energize portions of California’s transmission systems when wildfires occur. How will this affect Healdsburg?: The state’s transmission grid, a series of high-voltage power lines, is extremely reliable. The City does depend on PG&E’s transmission system to power the City’s sub-station, but the primary transmission feed does not run through fire-threat zones (Tier 2 or 3). While the City did lose its transmission source during the 2019 Kincade Fire, shutting down transmission lines is rare and citywide power outages are very unlikely.

11. How fast will power be restored after a public-safety power shutdown?: It depends on the specific situation – it could be a few hours, 24 hours, or longer. Regardless of the reason for the power outage, the City will take every safe and sensible step to restore power as soon as possible. During widespread outages, the City will provide status updates through social media and NIXLE alerts of estimated times to restore power. We encourage the City’s electric customers to sign up for NIXLE by texting your zip code (95448) to 888777. Following the City’s Facebook and Nextdoor pages will also provide up-to-date and current information from the City.

12. What if I or a family member are dependent upon medical devices or limited mobility?: Let the Utility department know if you are dependent upon medical devices requiring electricity or have limited mobility at bit.ly/UTILAFN or 707-431-3307. We are committed to providing additional safety measures for customers who need energy for certain medical needs, including sending extra notifications. View examples of medical needs and recommended power outage preparations.

13. How is a State-issued flex alert different from a public-safety power shutdown? What should I do during a flex alert?

Flex Alerts are voluntary calls for consumers to conserve electricity. When the power system is stressed and available supply may be insufficient to meet expected demand, the State will be asking everyone to voluntarily conserve energy. You can help by taking these actions:

Set thermostats to 78 degrees Fahrenheit or higher (if health permits)
Avoid using major appliances (such as dishwashers, clothes washers and dryers, and ovens)
Turn off all unnecessary lights
Use fans for cooling instead of air conditioning
Unplug unused items or turn off power strips
Avoid charging electric vehicles
Turn off pool pumps

The City will communicate if a flex alert is expected. Your conservation efforts can help us avoid power outages or service interruptions. Find out more about flex alerts and sign up for notifications from the State at flexalert.org.

These additional resources can help you prepare for public-safety power shutdowns and wildfires.

Healdsburg Emergency Services: https://ci.healdsburg.ca.us/460/Emergency-Services
Fact sheet on public-safety power shutdowns: http://prepareforpowerdown.com/wp-content/uploads/2019/05/Statewide_FactSheet_0503.pdf
Disaster preparedness information from the U.S. Department of Homeland Security: https://www.ready.gov/wildfires
CAL FIRE wildfire preparedness information: http://www.readyforwildfire.org/

14. What if I have more questions about public-safety power shutdowns?: Please email electric@ci.healdsburg.ca.us with your questions and comments.

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Water Conservation

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1. What are the current water restrictions?

As of April 3, 2023, the City has lifted its local water restrictions. State-wide regulations still prohibit certain wasteful water activities, including:

Outdoor watering that lets water run onto sidewalks and other areas (except incidental runoff)
Washing vehicles without an automatic shutoff nozzle
Washing hard surfaces like driveways or sidewalks that don’t absorb water
Street cleaning or construction site preparation
Filling decorative fountains, lakes, or ponds without a recirculation pump
Outdoor watering within 48 hours after at least 1/4 inch of rainfall
Watering decorative grass on public medians
Watering decorative grass in commercial, industrial, and institutional areas, including common areas of homeowners’ associations (HOAs)

For more information on water restrictions , please visit the 2023 Water Management Frequently Asked Questions.

It is always important to avoid water waste and prepare for the next drought. Find out more about resources to conserve water at www.smartlivinghealdsburg.org.

2. How can I conserve water?

City of Healdsburg is part of the Sonoma-Marin Saving Water Partnership, which has many great programs and resources, including Water Saving Tips. You can also check out the Do-It-Yourself Home Energy and Water Savings Toolkit from the Library for FREE.

Find our more about resources to conserve water and rebates available at www.smartlivinghealdsburg.org.

3. What does the Water Efficient Landscape Ordinance apply to?

The Ordinance applies to:

All new residential, commercial, office, industrial, public or quasi-public projects with landscaping
All additions/remodels to existing residential, commercial, office, industrial, public or quasi-public projects with new or replaced contractor-installed landscapes of 2,500 square feet or more
All additions/remodels to existing residential, commercial, office, industrial, public or quasi-public projects with new or replaced property owner-installed landscapes of 5,000 square feet or more

For more information, please visit the Water Efficient Landscape Ordinance webpage.

4. What water rebates are available?: We have many indoor and outdoor water rebates available. Please view the full list of rebates at www.smartlivinghealdsburg.org.

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Water Rebates

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1. What rebates are available?: - Low Flow Toilet Rebate
- Clothes Washer Rebate
- Lawn Conversion Rebate
- Irrigation System Audit
- Irrigation System Upgrade Rebate
- Greywater System Rebate

2. Do you offer water audits?: Yes, the city will provide a free electrical and water audit for your home.

3. How do I know if my washer is CEE Tier 3 qualified?: The link shows the qualifying product list. CEE Tier 3

4. What is a greywater system?: A greywater system irrigates the water from your bathroom sink, bathtub, or laundry washer to your garden and plants.

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